FAQ's
What is your returns policy?
We hope you love your purchase as your satisfaction is important to us. If you need to return or exchange an item:
- Merchandise must be returned within 15 days of the date received. (Please note, return shipping may take up to 7 days and if the said time has passed since you received the package, then unfortunately we can not offer you store credit or exchange.)
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached and in the original packaging.
- All sale items are FINAL SALE.
- Shipping fees are non-refundable.
- All items will be inspected before store credit or exchange is allowed. (Customer is responsible for shipping to send back the package. Otherwise, the package will be discarded.)
Please note that the customer is responsible for all shipping costs. We do not provide return labels. Return address is provided on the invoice.
How can I track the status of my order?
You can track your order using your order name, and email address here.
Do you offer gift receipts?
Yes! Please tick the option at checkout!
How do I find the right sizing?
For the most accurate size recommendation, please click on "Find Your Size" on the product page for every style.
How do you care for your Cozeezz?
Machine wash cold with like colors, then lay flat to dry. Do not iron or use bleach.
What fabric do you use?
Super soft fabric blend of viscose and elastane. Maintains shape and smooth hand feel after multiple washes.
Disclaimer
For child's safety, garment should fit snugly. This garment is not flame resistant. Loose-fitting garments are more likely to catch fire. Wear Snug Fitting; Not Flame Retardant
Wholesale Inquiries
For wholesale inquiries, please email us at cozeezzkids@gmail.com